Privacy policy

Privacy policy.

This policy explains how Uranus, The Hemorrhoid Academy App, handles personal information and app data. Uranus is educational and non-diagnostic. It is not a medical device, medical advice, or a replacement for professional care.

Who we are

Uranus is a private, discreet, education-led haemorrhoid support app and website. References to "Uranus", "we", "us", or "our" mean the operator of Uranus.

Uranus and the Hemorrhoid Academy are operated by Nudge App Ltd, which is the data controller for the personal information described in this policy. For privacy questions or requests, including any request to exercise your rights, contact hemorrhoidacademy@gmail.com. Nudge App Ltd is registered at 165 Curragh Road, Aghadowey, Coleraine, BT51 4BU, United Kingdom.

What the app does

Uranus helps users privately record self-reported haemorrhoid-related symptoms, daily check-ins, habits, triggers, scores, trends, and educational progress. The app is designed to support reflection and preparation for conversations with a qualified healthcare professional. It does not diagnose, treat, cure, prevent, or guarantee improvement for any condition.

Free local use

The free tier is entirely local and does not require an account. Free users can use unlimited logging, full history, basic trends, and on-device insights without uploading health data to Uranus servers.

Health data is stored on the device in an encrypted local store. This includes assessment answers, daily logs, symptoms, scores, trends, habits, triggers, and notes entered in the app.

Optional account data

If you create an account, we process account information such as your email address, authentication records, entitlement state, support requests, consent records, and security records needed to operate the account.

Creating an account is separate from consenting to cloud sync or AI insights. The app should ask for separate consent before those optional processing features are used.

Optional cloud sync

Cloud sync and backup are paid optional features. They require a current paid entitlement and separate explicit consent.

If you turn on cloud sync, selected app data may be uploaded to Uranus cloud infrastructure so it can be backed up and restored across supported devices. This includes your assessment answers, score history, check-ins including any notes you write on a check-in, programme progress, stage actions, reminder preferences, insights, and ongoing-habit history. If you withdraw cloud-sync consent, future upload and download stops. Withdrawing consent does not delete data already stored in the cloud. To delete stored cloud data, you must explicitly delete the relevant data or delete your account.

Optional AI insights

AI insights are paid optional features. They require a current paid entitlement and their own separate explicit consent, independent of cloud sync. You can consent to cloud sync without consenting to AI insights, and you can consent to AI insights without consenting to cloud sync.

The app sends minimised health-data aggregates to Uranus's authenticated server for AI insight generation. These may include score history, symptom counts, average pain, check-in count, trigger correlations, and habit adherence. The server checks eligibility and writes fixed candidate statements from those aggregates. It sends only those statements to OpenAI in the United States, which chooses which statements to show; OpenAI does not receive the underlying aggregate payload.

Candidate statements can contain information about your health and are not anonymous. Your check-in notes, name, email address, and account identifiers are not included in the AI request to OpenAI. Check-in notes are included in cloud backup if you have enabled cloud sync, a separate feature with its own consent described above.

Generated AI insights are short, cautious, educational, and non-diagnostic. They are intended to spot patterns in self-reported aggregate data, not to provide medical advice.

Optional diagnostics

Diagnostics are optional and consented. If enabled, diagnostic data may include crash reports, performance information, device type, operating system version, app version, and technical events needed to understand reliability issues.

Health data is excluded from diagnostics. Symptoms, scores, notes, free text, assessment answers, and check-in details should not be sent as diagnostic data.

Website, waitlist, and support information

When you use the website, join a waitlist, or contact support, we may collect contact details such as your name, email address, message content, user type, consent and communication records, and basic technical information needed to deliver the website and protect it from misuse.

Please do not send urgent medical concerns, detailed health records, or sensitive app logs by email unless we specifically ask for them through a secure support process.

Subscriptions and paid features

Uranus Pro is billed by Apple as an auto-renewable in-app purchase subscription. The current UK prices are £6.99 per month for Uranus Pro Monthly and £39.99 per year for Uranus Pro Annual. Prices may vary by country, currency, taxes, and Apple storefront.

Paid features include trigger-impact insights, AI insights, cloud sync and backup, the full 9-stage course, recipes, PDF export, and app-lock/security settings. AI insights and cloud sync also require their own current processing consent before they are used.

Payment is charged to your Apple Account at confirmation of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current subscription period. Your Apple Account may be charged for renewal within 24 hours before the end of the current period. You can manage or cancel subscriptions in iOS Settings through your Apple Account subscriptions. Deleting your Uranus account or deleting the app does not cancel an Apple subscription.

Deleting data

You can delete app entries and request account deletion. Deleting a single day's entry removes that entry and its derived score. A minimal convergence marker is retained for 90 days so that an offline device cannot restore the deleted entry during sync reconciliation. That marker contains no health information.

Account deletion removes cloud, local, and AI records associated with the account. It does not cancel an Apple subscription. Apple subscriptions must be cancelled separately in iOS Settings.

How we use information

We use information to operate the website and app, provide support, maintain accounts, provide paid entitlements, manage consent, enable optional cloud sync when consented, generate optional AI insights when consented, improve reliability when diagnostics are consented, prevent misuse, and meet legal or administrative obligations.

Lawful basis

Where UK GDPR or similar data protection laws apply, we rely on one or more lawful bases depending on the context: consent for optional communications, cloud sync, AI insights, and diagnostics; contract or steps before a contract for accounts and paid features; legitimate interests for service operation, support, safety, security, and fraud prevention; and legal obligation where we must keep or disclose records.

Health-related app data may be special category data under UK GDPR or similar laws. Optional processing of that data should rely on explicit consent unless another legally appropriate basis is confirmed by legal review.

Service providers

We may use trusted providers for hosting, authentication, database infrastructure, app analytics or diagnostics, email, form handling, payment entitlement processing, and AI processing. Known providers for the app include Supabase for backend infrastructure, RevenueCat for entitlement and subscription status, Apple for in-app purchases and subscription billing, OpenAI for optional AI insight processing, and Sentry where optional diagnostics are enabled.

Providers should only process personal information on our instructions and for the purposes described in this policy, except where they act as independent controllers for their own services, such as Apple billing.

Sharing information

We do not sell personal information. We may share information with service providers who operate the app, website, support, security, subscriptions, and optional features; professional advisers; public authorities where required by law; or a buyer, investor, or successor if the project or business is reorganised, acquired, or transferred, subject to appropriate safeguards.

International transfers

Some providers process information outside the UK or European Economic Area. For optional AI insights, when you have a paid entitlement and have given AI insights consent, minimised health-data aggregates go from your device to Uranus's authenticated server. Only fixed, server-written candidate statements, which can contain health information and are not anonymous, are sent to OpenAI in the United States for selection. Turning off AI insights consent stops future AI processing and this transfer.

Where required, we use appropriate safeguards for these transfers, such as adequacy regulations, standard contractual clauses, or equivalent protections.

Retention

Local app data remains on your device unless you delete it, delete your account, uninstall the app in a way that removes local data, or use a device process that clears it. Cloud data remains until you delete it, delete your account, or we no longer need it for the purposes described in this policy. Support and waitlist records are kept for as long as needed to handle the request, manage communications, comply with law, or protect the service.

Your choices and rights

You can use the free app locally without an account. You can choose whether to create an account, buy Uranus Pro, enable cloud sync, enable AI insights, or enable diagnostics. Optional consent can be withdrawn where the app provides that control or by contacting support.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information, and to withdraw consent where processing is based on consent. To make a request, contact hemorrhoidacademy@gmail.com. We may need to verify your identity before responding.

Children

Uranus is intended for adults aged 18 or over. We do not knowingly collect personal information from children.

Medical privacy reminder

Uranus is not an emergency or medical care channel. If you have severe, persistent, worsening, recurrent, or worrying symptoms, or if you need urgent medical support, contact a qualified healthcare professional, NHS 111, or emergency services as appropriate.

Changes to this policy

We may update this policy as the website, app, service providers, pricing, legal structure, or legal requirements change. The updated version will be posted on this page with a revised date.

Contact

For privacy questions or requests, contact hemorrhoidacademy@gmail.com.